Registration: Registering will permit quick checkout, and will allow you to join our mailing list. If you forget your password, click HERE and enter your email address. You will receive your password within minutes.
Search: enter any word or multiple words or partial words (i.e. chev=Chevrolet) and you will be presented with a list of items that fit your search criteria.
Select Model: Simply select a manufacturer, then a model, and click Go. You will be presented with a list of items that fit your selected make and model. Also, you will be presented with a link to Dash Kits, which require specific information to determine the correct kit for your car.
After selecting a product you are interested in, you may click "Add to Cart" to add the item to your shopping cart.
Shopping Cart: in the shopping cart, you may change quantity, or select the "remove" checkbox, and click update to change the items in your shopping cart. By clicking the link "Save the items in my cart for later" your items will be saved and may be recalled later by logging in and clicking the cart icon. You may also click "Continue Shopping" or click "Secure Checkout" to finalize your purchase. We currently accept Visa, MasterCard, American Express, Discover and PayPal as methods of payment.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
Any data we request that is not required will be specified as voluntary or optional.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
Google, as a third party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
• To personalize your experience
(your information helps us to better respond to your individual needs)
• To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
• To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order or request, in addition to receiving occasional company news, updates, promotions, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
• To administer a contest, promotion, survey or other site feature
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order or access your personal information.
These security measures include: password protected directories and databases to safeguard your information, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely or PCI Scanning to actively protect our servers from hackers and other vulnerabilities.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
CAN-SPAM Compliance
We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.automotiveconcepts.net/store/help.html.
Your Consent
By using our site, you consent to our privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change.
This policy was last modified on
November 6, 2009
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
www.automotiveconcepts.net
513 Horsham Road
Horsham, Pennsylvania 19044
United States
sales@automotiveconcepts.net
(800) 999-8836
Privacy Policy Customer Pledge
We pledge to you, our customer, that we have made a dedicated effort to bring our privacy policy in line with the the following important privacy laws and initiatives:
Federal Trade Commision Fair
California Online Privacy Protection Act
Childrens Online Privacy Protection Act
Privacy Alliance
Controlling the Assault of Non-Solicited Pornography and Marketing Act
If at anytime you have a cause that needs to be disputed please fill out the
Trust Guard Dispute Resolution form.
Respectfully,
Automotive Concepts
www.automotiveconcepts.net
If a product is damaged in shipping, you must file a claim your local UPS office within 48 hours of delivery. As soon as you filed the claim, please inform us by email or phone. Do not ship the product back to us; it will be picked up by the shipping company. We will ship out a replacement as soon as we receive UPS confirmation .
Automotive Concepts honors warranty replacement for manufacturers defects in accordance with the manufacturers policies. Chrome trim products are warranted against defects in finish (pitting, discoloring, etc.) Falling off is not considered a manufacturer defect on trim products. Customer is responsible for shipping.
Automotive Concepts provides a MONEY BACK GUARANTEE within 30 days after you have received the product. You need a valid reason to return the product or cancel shipping (item is wrong color, doesn't fit etc.) However, the following terms and conditions apply:
Returns are subject to a 15% restocking fee and customer is responsible for shipping. Special orders, painted, damaged by the customer, or installed items are not returnable. All items must be returned in undamaged original packaging and be in resalable condition. All returns are must be pre-approved and must be marked with a Return Authorization (RA) number.
Please allow 5-7 days after we receive your return for your return to be inspected and processed.
In the event that a product is listed at an incorrect price or with incorrect information due to a typographical error or an error in pricing or product information received from Automotive Concepts suppliers, we reserve the right to refuse or cancel or refund any orders placed for products listed incorrectly, or at the incorrect price. If your credit/debit card has already been charged for the purchase and your order is cancelled, Automotive Concepts shall immediately issue a credit for the amount of the charge.
Same day and prior to shipping: No charges for cancellation except for dash kits. Dash kits cancelled within 24 hours are subject to a 10% processing fee.
Up to 30 Days - Cancellation requests received up to 30 days after the order was placed are subject to a 15% cancellation fee.
Items that have entered the shipping process or items that have already shipped may not be cancelled. For such items, please see our "Returns" policy.
